Simon Alexander UK Organisation Privacy Notice (created 20/10/2021)

Our contact details 

Name: Simon Alexander UK

Address:

Banwell House
Old Fore St
Sidmouth
Devon
EX10 8LP

Phone Number: 01395 578373

E-mail: sales@simonalexanderuk.com

What type of information we have 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Details of a reference so that your identity can be confirmed.

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Registering as a customer
• Creating an order
• Receiving our email marketing newsletter

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: [delete as appropriate]

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting sales@simonalexanderuk.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

What we do with the information we have

We use the information that you have given us in order to create, process and sell Simon Alexander UK products. Those who will see and use this information are employed by Simon Alexander UK and are either creating an order, processing an order or completing and posting an order.

How we store your information 

Your information is securely stored on our website front end and our order processing back end. 

We keep your details until you ask us to delete them, or until they are no longer required by the organisation. We will then dispose your information by removing you from our digital databases and any marketing system you might have signed up to. 

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at sales@simonalexanderuk.com if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113